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Ziggy
VoIP and Call Center Guest Group
Joined: 01 December 2003
Online Status: Online
Posts: 3138
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not even my voicemail working, call my # and get out of service. help line busy and website down. doesn't look good
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jorge
VoIP and Call Center Guest Group
Joined: 01 December 2003
Online Status: Online
Posts: 3138
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I'm having the same problem.. can somebody give me their technical support phone number...
Thanks
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Guests
VoIP and Call Center Guest Group
Joined: 01 December 2003
Online Status: Online
Posts: 3138
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Don't bother calling the tech support #, it's constantly busy.  They are dead as a doornail, website, phones, and support #. If you want to waste your time, (866) 243-4357. 
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Faheem
VoIP and Call Center Guest Group
Joined: 01 December 2003
Online Status: Online
Posts: 3138
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I am having same problem, No dial tone . Trying to call vonage help desk but no body is answering the phone. Anybody knows about there alternate numbers for support. Even website is not working. may be hacked by someone.
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jorge
VoIP and Call Center Guest Group
Joined: 01 December 2003
Online Status: Online
Posts: 3138
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If I don't have service in a couple of hours I'll call my credit card company to cancel the auto-payment.... I don't want to be charged by a company that is not giving me any service!!!
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Ziggy
VoIP and Call Center Guest Group
Joined: 01 December 2003
Online Status: Online
Posts: 3138
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got through to the help line, "some people my be experiencing loss of dial tone" how about loss of everything, if you call my # you get # not in service, waited on hold for 30 minutes and gave up, was on my cell and wasn't staying on hold all day just to hear the rep say the same thing as the recording. al i got was we know you're screwed, and we'll fix it when we get around to it, and we'll still charge you for it.
same BS as from everywhere else
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rlpotter
Senior Member
Joined: 15 April 2004
Location: United States
Online Status: Offline
Posts: 46
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I have vonage and Packet 8 i have problems with Vonage and i have not had any with packet 8
i used this link to sign up for packet 8:
http://www.telebay.com/rlpotter/bbphone.html
don't cancel your vonage until you have your phone number ported over then cancel. You can't port over if you cancel your calling plan this is pretty standard for all phone companies.
Edited by rlpotter on 02 August 2004 at 12:56pm
__________________
Rob Potter
Justicewasgreen Consulting
Prepaid Legal, ID Theft, Wireless Protection Plans &
Full Telecom Services
Web Site justicewasgreen.com
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aramtch
VoIP and Call Center Guest Group
Joined: 01 December 2003
Online Status: Online
Posts: 3138
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same problem here in S. Florida... and to make matters worse, TODAY of all days, my original POTS phone number transferred! So now I don't even have my regular phone working.
And calls aren't forwarding to my emergency "network-down" number either. What is the point of having a "network-down" number, if your calls don't even get forwarded there when the network goes down!?
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Eric
VoIP and Call Center Newbie
Joined: 02 August 2004
Online Status: Offline
Posts: 2
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My Vonage service just came up (12:50 pm EDST).
Eric
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Eric
VoIP and Call Center Newbie
Joined: 02 August 2004
Online Status: Offline
Posts: 2
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False good news. It went down again as I was writing that it came up.
Eric
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tkeating
VoIP Admin Group
VoIP & Gadget Guru
Joined: 01 December 2003
Location: United States
Online Status: Offline
Posts: 165
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Vonage was indeed down.
check out the full story in my blog. you guys were on the ball posting the outage here so quickly! 
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Tom Keating
VoIP News
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gunrunnerjohn
VoIP and Call Center Guest Group
Joined: 01 December 2003
Online Status: Online
Posts: 3138
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Interesting that neither of the links on the BLOG work, and I don't find anything about the outage on the web. I sure know it happened, both of my Vonage lines were out. 
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tkeating
VoIP Admin Group
VoIP & Gadget Guru
Joined: 01 December 2003
Location: United States
Online Status: Offline
Posts: 165
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>>Interesting that neither of the links on the BLOG work
My bad. I repeated a quote symbol in my HTML. The links about te Vonage outage should work now.
I also posted an update to the Vonage outage and also the implications of ISPs potentially "slowing" down traffic to VoIP providers such as Vonage.
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VoIP News
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